"AI agent" has become one of those phrases everyone uses and few define. An agent is software that pursues a goal across multiple steps, making decisions and using tools along the way, rather than answering one question at a time.
If you have a repetitive, data-connected workflow that currently eats staff time, an agent can often take it over end to end. If a task is rare or safety-critical, it may not be the right tool, or it needs a human firmly in the loop.
We cover this in depth in our guide, what is an AI agent, and it's exactly the kind of thing our custom AI solutions practice builds every day.